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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎09-13-2024 11:59 PM

HP Recommended
Product: Hp Laserjet M1212nf
Operating System: Microsoft Windows 10 (64-bit)

My hp laserjet printer scanning problem.,.. (Cannot communicate with the scanner) give massage like above mentioned brackets... 

1 REPLY 1

‎09-16-2024 09:34 AM

HP Recommended

Hi @RomeelAhmed 

 

Welcome to the HP Forums, this is a great location to get assistance! I read your post and see that you are getting network scanner connection error. I would like to help you resolve this issue. 

  • Restart devices and check driver scan settings.
  • Check the network and printer connection status.
  • Run the Print and Scan Doctor.
  • Uninstall the printer software.
  • Reinstall the HP software.
  • Check Windows Image Acquisition settings.
  • Temporarily disable firewall software on the computer.

 

Please refer to the link blow for more troublewhooting steps.

 

 https://support.hp.com/au-en/document/c03754266

 

-Regards,

Raj

Raj2111
I am an HP Employee

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