My machine restarts when I send a fax. Help!

[fbcsilverhill]

My LaserJet Pro MGP M148fdw restarts whenever I try to send a fax.

[Jay_G24]

Hi @fbcsilverhill

Welcome to the HP Support Community. I'd be happy to assist you.

Try the steps recommended below.

Restoring the factory-set defaults returns all of the settings to the factory defaults, and it also clears the fax header name, phone number, speed dials, and any stored faxes in the product memory.

Note: This procedure also clears all fax numbers and names that are associated with one-touch keys and speed-dial codes and deletes any pages that are stored in the memory. The procedure then automatically restarts the product.

1.On the product control panel, press Setup.

2.scroll to service, and then press OK.

3 select Restore defaults and then press OK.

The product automatically restarts.

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

Hope this helps! Keep me posted. 

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