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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎11-03-2018 08:17 PM

HP Recommended
Product: hp 5055
Operating System: Microsoft Windows 10 (64-bit)

I just bought a new hp 5055 printer last Sunday.  I  scanned three documents theother day and  then it stopped working. (The first try using the Scan icon on the printer did not work, so I used IrFanView to get those three documents.  After I explored the File Explorer, I saw that the old printer 3520 was still on it, so I deleted the files.  I Did not see the 5055 listed.

 

I opened  Print and Scan Doctor, and everything worked exept one thing that I don't remember now.  When I tried to run it, the screen said a newer version was avialble na did i want to updatae it?  I clicked on YEs, and it ran for several minutes and then I got a Download failed msg.

 

The HP Virtural agent is no help.

I thought I had registered my printer yesterday, but did not received a verification, so I re-registered it before I began typing this message.  I amstill waiting for a confirmation.  EXcuse they typos. i am too mad to fix them.

1 ACCEPTED SOLUTION

Accepted Solutions

‎11-04-2018 07:27 AM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

This resource will show you how to download and install the FULL feature software:

 

This will show you how to scan a PDF document:

Scan a PDF document with a small filesize

 

Hope that helps!

 

 

 

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"

View solution in original post

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3 REPLIES 3

‎11-04-2018 07:27 AM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

This resource will show you how to download and install the FULL feature software:

 

This will show you how to scan a PDF document:

Scan a PDF document with a small filesize

 

Hope that helps!

 

 

 

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Was this reply helpful? Yes No

‎11-04-2018 08:28 PM

HP Recommended

It seems to work all right, as I scanned a document.  IWhen I bought the printer, I assumed that I could connect it to my PC,.  There were no instructions with the printer or from Office Depot that I should install the Full Feature Software.  It has been incredibly frustrating  over the last two days to register this printer, especially  now that I realize that the product number is NOT the same number as on the back of the printer: it omitted one letter but added several numbers..

Was this reply helpful? Yes No

‎11-05-2018 12:26 AM

HP Recommended

Hi,

Glad to hear that your issue is resolved and all is working well now.

 

Sorry to hear about your experience on registration, hope that is resolved now.

Have a nice day!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Was this reply helpful? Yes No
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