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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎06-02-2025 04:16 PM

HP Recommended

My HP DESKJET 2755E does not make copies from the machine.  I have already changed the ink cartridge and reset the item.

1 REPLY 1

‎06-03-2025 01:50 PM

HP Recommended

Hi @rshock1001 

 

Welcome to the HP Support Community!

 

Thanks for posting your query! We're here to help you get back up and running.

 

I understand how frustrating this must be—especially when your HP DeskJet 2755e refuses to make copies despite changing the ink cartridge and resetting the printer. Let's go through some troubleshooting steps to resolve this issue.

 

Step-by-Step Troubleshooting for Copying Issues

1. Perform a Hard Reset

  • Turn off the printer and unplug it from the power source.
  • Wait 60 seconds, then plug it back in and turn it on.
  • This can help clear any temporary system errors.

2. Check Copy Settings

  • Ensure the printer is set to Copy Mode.
  • Try adjusting the copy quality and paper size settings.

3. Clean the Scanner Glass

  • Open the scanner lid and wipe the glass with a lint-free cloth.
  • Ensure there are no smudges or dust that could interfere with scanning.

4. Update Printer Firmware

  • Visit HP’s official troubleshooting page for the DeskJet 2755e here.
  • Download and install the latest firmware and drivers.

5. Try a Factory Reset

  • On the printer’s control panel, navigate to Setup > Printer Maintenance > Restore Factory Defaults.
  • Confirm the reset and restart the printer.

 

Let me know if you need further clarification! Hopefully, this gets your HP DeskJet 2755e back to making copies properly. 😊

 

 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

I am an HP Employee.
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