My printer is 'locked by administrator'

[anaisasian]

I need help, please, I reset my wifi password and it's giving me the same error message as the original poster.

[The_Fossette · Accepted solution]

Hi @anaisasian,

Welcome to the HP Forums!

I appreciate you taking the time to share your concern and thank you for using this forum, it is a great place to find answers.

I reviewed your post and I understand that you are getting a message saying locked by the administrator.

I’d love to help!

I am sending you a private message with instructions. Please perform the steps to reset the printer.

Let me know how it works and you have a good day ahead.

If this helps, please mark this post as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care.

Cheers!

[Aloyse]

Are you going to reply here?

[Robbie18]

I'm having the same issue.  How do I reset?

[oshawacarol]

My PC and printer are not communicating although they were.  I see in shortcuts that all printing options somehow are locked.  How this happened I don't know but I recently was scanning.  How do I release the lock.

[viejo63]

I set a password for my new printer and it never gave me a username nor asked me for one and now I'm locked out of settings (locked by admin or whatever) because I have no idea what my user name is.  Lame. 

[Lol2i]

Wher is the Solution to the above question?

[viejo63]

Google'd around and found that the default username is "admin".  So I guess a new user is just supposed to know this.  Typical.