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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎05-18-2022 10:24 PM - last edited on ‎05-21-2022 07:52 AM by Retired

HP Recommended
Operating System: Microsoft Windows 7 (64-bit)

My printer is OfficeJetPro9020. It stopped copying two weeks ago. 

Category:
1 REPLY 1

‎05-22-2022 02:27 AM - edited ‎05-22-2022 02:28 AM

HP Recommended

@Skipper829

 

Welcome to the HP support communtiy.

 

  • Could you elaborate on the issue for better understanding?
  • Check the scanner bar functionality: partially lift the scanner lid, and then press the Copy button or icon. If the scanner light does not illuminate or move across the glass then it should be a scanner issue.
  • Are you getting any error messages?

Sandytechy20
I am an HP Employee

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