My printer will not scan

[125901]

HP DeskJet 4258e will not scan. I bought this about a year ago and this is my first attempt to scan with it.

[Hawks_Eye]

Hi @125901 

Welcome to the HP Support Community! We're here to help you get back up and running.

I understand that the HP DeskJet 4258e is not scanning, and since this is your first attempt to use the scan feature, let’s start with the basic setup and connection checks.

Please try these steps:

Make sure the printer is powered on and connected to the same Wi-Fi network as the computer or mobile device you are scanning from.

Place the original document print-side down on the scanner glass, aligned with the indicated corner, and close the scanner lid.

Open the HP App on your computer or mobile device.

Confirm that the HP DeskJet 4258e appears in the HP App and shows as available.

Select Scan from the printer features. If prompted, allow the HP App permission to access the scanner.

Choose the appropriate scan settings, such as Document or Photo, and start the scan.

If the printer appears in the HP App but scanning does not start, restart the printer and the computer/mobile device. If using Wi-Fi, also restart the router, then reopen the HP App and try scanning again.

If the printer is missing from the HP App, use Add Printer or Set up a new printer in the HP App and follow the onscreen instructions to reconnect the HP DeskJet 4258e.

If scanning still does not work, please share the exact message or error displayed in the HP App when you select Scan. That will help us narrow down whether the issue is related to the printer connection, scanner detection, or HP App setup.

Take care, and have an amazing day!

Regards, 

Hawks_Eye