My scanner can not connect to the server.

[dulcearzeno]

I spent an hour sending scanned documents and that error pops up. It prints perfectly from my smart phone. But can not scan and send to email. What else can I do. The printer is wireless. It is connected to my router. Please help.

[Raj1788]

@dulcearzeno,

Welcome to HP Forums, 
This is a great place to get support, find answers and tips to your technical queries.

I understand that you are unable to scan to email.

Could you help me with the operating system of the computer?

Is copy working fine?

If you are using the Windows operating system follow the below steps.

Restart your printer and then try the steps below to assign a manual DNS address to fix this issue:

• Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to obtain the IP address.
• Type the IP address on your web browser to obtain the printer EWS page on your computer.
• Go to the “Network” tab – Click on “Wireless (802.11) – Then click on “Network address (IPv4)
• Click on the radio button which says “Manual IP” and then click “Suggest a manual IP address” to give a manual IP address to your printer.
• Click on radio button which says “Manual DNS Server” and under manual preferred type 8.8.8.8 and under manual alternate type 8.8.4.4 (This is Google DNS server address)
   

If you followed the steps suggested and still having the issue, where when you type the IP address if it says site cannot be reached. This would indicate that the printer is not connected to the correct network. 

•                     Turn off all the devices connected on your network including the PC, Smartphones, printer, modem (if present) and router. Make sure all the devices in the network are turned off / unplugged.

•                     Now turn on the modem if present. Wait till all the lights are steady and idle.

•                     Then turn on the router. Again wait for a couple of minutes so that the lights are all steady.

•                     Then turn on the printer and other devices.

Now try the steps I mentioned in the above post and check. If the page is still not reachable, then try to connect the printer to the network. Follow the steps below and check:

1. Press the Power button to turn on the printer, if it is not already turned on.

2. On the printer control panel, touch the Wireless icon (). The Wireless Summary screen displays.

3. Touch the Settings icon (), and then touch Wireless Settings.

4. Touch Wireless Setup Wizard, and then follow the instructions on the control panel to connect the printer to your wireless network.

Eagerly waiting for the reply.

Have a great day!