• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎09-25-2016 05:56 AM

HP Recommended

Today I bought a new printer/scanner (Envy 4500) and guess what scanner won't work. I installed everything – printer is working but scanner is not. It says “cannot find the product” I am so fed up with this company and I swear I will never used them again.

 

Was this reply helpful? Yes No

‎09-25-2016 11:10 AM

HP Recommended

Hello, 

 

I hope you have installed the printer software for Envy 4500 .

 

If yes, then 

Double click on Printer icon on the desktop, then try click on scan.

Let me know if it works..

Regards,
Jabzi

Give Kudos to say "thanks" by clicking on the "thumps Up icon" .


Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
Was this reply helpful? Yes No

‎07-14-2017 04:49 PM

HP Recommended

Was working fine, then I upgraded software, now doesn't work.  Scanner error message:  Launch file needed.  Where do I obtain a launch file?  I have original CD and downloaded drivers from HP Website.  

I need my scanner, please help!

I can copy from glass, so that's working...

Was this reply helpful? Yes No

‎07-15-2017 07:28 AM

HP Recommended

Hello, 

 

May i know the OS on your PC ? ( Win 7/8/10 )  etc .

 

You have mentioned that you have dowloaded the driver , hence double click on the dowloaded file to begin the installatio.

 

If installation does not start, then there is a possibility that the downloaded s/w was for a different OS that you had on the computer. Hence you may download the printer software using the below url.

https://support.hp.com/us-en/drivers

Regards,
Jabzi

Give Kudos to say "thanks" by clicking on the "thumps Up icon" .


Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
Was this reply helpful? Yes No

‎02-13-2018 01:27 AM

HP Recommended

same problem with my scanner

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.