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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎09-13-2016 02:16 AM

HP Recommended
Product: HP Photosmart Wireless B109n-z
Operating System: Microsoft Windows 10 (64-bit)

My printer and copier are working ok but the scanner has stopped working and gives me an error message - 

 

"The scan cannot be performed because another program or computer is using the netwoked HP imaging device. Try again later"

 

The device is not networked and there are no other users apart from myself using my laptop.

 

 

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-13-2016 08:02 PM

HP Recommended

 

Hi,

 

Can you try this link?

 

http://support.hp.com/us-en/drivers/selfservice/hp-photosmart-wireless-all-in-one-printer-series-b10...

 

 

Thanks.

I am an HP Employee. Although I am speaking for myself and not for HP.
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8 REPLIES 8

‎09-13-2016 02:33 AM

HP Recommended

Hi,

Thanks for using the HP Forums.

 

Please Uninstall and Reinstall the FULL feature software following these steps:

1. Uninstall the software in your computer
2. Download and save the FULL feature software (do not install it online)

 

The following resource will help you :

HP Printer Install Wizard for Windows
http://ftp.hp.com/pub/softlib/software13/COL50403/mp-150580-2/hppiw.exe

3. Install the FULL feature “Saved” software

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
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‎09-13-2016 05:36 AM

HP Recommended

Thank you for your response. 

However, I have tried to uninstall the device but am getting an error message and it will not uninstall fully.

I Have also tried using the link you sent for installing and that does nto give me any option to 'save' - only to do the process online using Wizard, which you were advising against.

I am now stuck with no device at all!

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‎09-13-2016 06:52 AM

HP Recommended

I have realised the link you sent is not for Windows 10 - please can you provide another link?

 

Thanks

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‎09-13-2016 08:02 PM

HP Recommended

 

Hi,

 

Can you try this link?

 

http://support.hp.com/us-en/drivers/selfservice/hp-photosmart-wireless-all-in-one-printer-series-b10...

 

 

Thanks.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
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‎09-14-2016 12:56 AM

HP Recommended

Thanks for getting back to me again.

 

I have now resolved the problem yesterday after speaking with someone at HP support.

 

 

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‎09-14-2016 01:26 AM

HP Recommended

Hi @KMcG05,

Glad to hear that your issue is resolved and all is working well now.

 

Would you like to share what was done to resolve your issue so that others can benefit?


Have a nice day!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
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‎09-16-2016 01:53 AM

HP Recommended

Hi,

 

When calling the support team I was talked through various options, some of which were unsuccessful. I cannot say the exact procedure that finally resolved the issue but I do think the last option was downloading the second link you sent me.

So far, so good!

 

Thanks again

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‎09-16-2016 02:08 AM

HP Recommended

Hi @KMcG05,

 

That explains because Win 10 drivers are not in the CD.  Win 10 came up much later than the printer itself.

 

Thanks for sharing!

 

 

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
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