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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎01-13-2021 04:54 PM

HP Recommended
Product: Hp Deskjet 3755

Everytime I press the blue button on my app on my phone, it says that the Scan tray is empty. I clearly have the paper that I need to scan there. I turned off and turned back on, unplugged and disconnected the WiFi and it’s still the same thing. Any help or suggestions?

Category:
1 REPLY 1

‎01-18-2021 08:08 AM - edited ‎01-18-2021 08:15 AM

HP Recommended

Hi @Kerry529,

 

I'd like to help!

 

Follow the below instructions to change the wifi direct password-


--->Touch on the wifi icon ((i)) on the printer, and take down the IP address 
--->Open a web browser (ex Chrome or Mozilla) and type in the printer's IP
--->then go to network ---> click on wifi direct and settings -->you will be redirected to a page to change the passoword.

 

To print using wifi direct, refer tohttps://support.hp.com/nz-en/document/c04577030

 

Hope this helps!

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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