My scanner on my HP OfficeJetPro 8710 will not work

[tacamo]

HP 8710 will NOT SCAN.   I use my HP 8710 to print and to scan.  I only scan documents into emails or directly to my computer (hard drive).  When I click on the HP app and then click scan, normally (for a couple years) it just goes directly to SCAN and whatever document in I have in my HP 8710 scans and I save it.  Suddenly, today, nothing happens.  It also ask me to "log in" my HP account, which I have never did.  I do have all software updates.  My HP 8710 will print and make copies, but will simply NOT scan.  Anyone have any ideas?

Thanks!

[BeemerBiker]

Possibly a windows update caused the problem.

The full features software package including the scanner driver can be downloaded here

I noticed that a firmware update for your printer come out Oct 24, 2024, quote

Reminder: Dynamic security enabled printer. This Firmware includes dynamic security measures, which are used to block cartridges using a non-HP chip or modified or non-HP electronic circuitry. The printer is intended to work only with new or reused cartridges that have a new or reused HP chip or circuitry. Periodic firmware updates will maintain the effectiveness of the dynamic security measures and block cartridges that previously worked. More at: www.hp.com/learn/ds.

If that firmware installed, I suspect the printer got "reset" and you may need to log into the HP account as when it was a new printer.  Alternately, it is trying to "phone home" and cannot get to the account.

Bring up the EWS page and see if you need to register.

Use the HP printer Embedded Web Server (EWS)

After installing the full feature driver package, click the windows key and select all apps and find HP.

Look for HP Scan.

If HP scan is not present then use HP Smart. get HP Smart from the Microsoft store if needed or if you want the newest version. You will have to sign into HP Smart using your HP account. The latest version as of Jun, 2024 is 154.2.1072.0 (USA English). If you do not have this version then go to the Microsoft store, find HP Smart, and click "update". If the button "update" is missing then you need to run WSRESET from the Windows search bar.

To put HP Smart (or HP Scan) on the desktop:

For Windows 10, click Start. For Windows 11, click Start and click All apps. This will show (see above) a list of all apps you have installed in Windows. Find the target app from the list, drag and pull the app from the Start menu to the desktop. This will create a desktop shortcut for the app installed from Microsoft Store.
The following video is an example of how to put an app on the desktop.
This is a video for the support assistant desktop icon here

Let me know what you find out.