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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎01-12-2024 08:59 AM

HP Recommended
Product: HP Color LaserJet Pro MFP M283fdw

I place three pages in my scanner, it scans all three.  However, it will only produce one scanned page in the HP app and then the printer screen continues to say scanning to computer but no additional pages become viewable.  I have upgraded my computer, I've shut down my computer and restarted it.  I've updated my printer, shut it down and rebooted as well.  I still continue to have the same issue which is now an epic pain when trying to scan in 20 some pages one at a time.  How do I resolve this issue?  I've gone down a rabbit hole with the HP doctor - also extremely unhelpful - I've watched youtube videos, and used a general google search for help and still here I sit, with the same problem.  Help please!

3 people had the same question
1 REPLY 1

‎01-12-2024 11:06 AM

HP Recommended

I wonder if there is something happening with the software as of late.  I am having the exact same issue.  

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