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- HP Community
- Printers
- Scanning, Faxing, and Copying
- Re: My scanning function stopped working

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03-28-2019 02:22 PM
I reinstalled the printer driver and now my scanning function does not work. When I try to scan something, I get this message:
"You need a WIA driver to use this device. Please install it from the installation CD or manufacturer's website and try again."
I reinstalled the printer driver again and I still get this same message when I try to scan something.
03-28-2019 02:37 PM
Welcome to HP Support Forum. Firstly, please download an run the following tool (for Windows computers only):
http://ftp.hp.com/pub/printers/hppsdr/HPPSdr.exe
It may fix the problem for you. If not, post back full error message(s).
Or try HP Scan Extended using the following software
ftp://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi
Once it's downloaded and installed, for Windows 10:
(a) Hit Win key,
(b) Scroll down to HP group/folder,
(c) Double click "HP Scan Extended"
Regards.
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