• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
Other

I have an HP Officejet Pro 8625. When I scan to PDF, the page is blank. Using Mac Ventura 13.0.1

1 REPLY 1
HP Recommended

If you're running into this using HP Easy Scan, someone posted a solution in a separate thread: https://h30434.www3.hp.com/t5/Scanning-Faxing-Copying/Scan-saves-as-blank-pdf/m-p/8545931/highlight/...

 

Basically, when using HP Easy Scan, check the "Long-term preservation (PDF/A)" checkbox when saving as a PDF, and it won't be blank. (HP Smart forces you to sign in to an HP account just to scan, which I consider unacceptable, so I'd rather keep using HP Easy Scan.)

 

That said, I'm on Ventura 13.2 and PDF scans are saving fine from HP Easy Scan even without this PDF/A workaround. I did uninstall and reinstall drivers recently though, choosing macOS 13.0 from the software & drivers download page for my printer/scanner, downloading Basic Drivers > HP Easy Admin and using that to re-download and re-install HP Easy Scan and Essential Software (i.e. drivers). I also went to the macOS Printers & Scanners screen and removed the printer and re-added it. Everything works fine now, and it's not clear what exactly fixed it.

 

Since you're still on Ventura 13.0.1, I'd suggest also updating to the latest macOS Ventura 13.2. (Someone in the thread I posted said updating to 13.1 had fixed the problem for them.)

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.