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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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HP Recommended
HP DeskJet 2810e All-in-One Printer

My new HP DeskJet 2800e printer works, but so far only to print information and status reports on itself. Ink Alert has orange dot, which I don't understand as the severely limited printing capability must mean very little of the two cartridges (supplied on purchase of the printer) have been used.

2 REPLIES 2
HP Recommended

If you have an e-series HP printer then it needs internet access to "phone home".

 

It will need internet access at least once to be registered with HP, but you can always reject the subscription service and not need to be online. If you have the "plus" version or have signed up for "plus" feature then the printer needs to be online. You can still print to it using Wi-Fi direct but it needs to be connected to the router for internet access.


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HP Recommended

Many thanks BeemerBiker. I think it will help if I immediately confess to being a duffer with my computer and new printer. I am not sure but I think your final sentence relates to my set up: a computer reliant on  Wi-Fi in my wife's office room next to mine; i have connected computer to printer with a USB cable  --  is this the equivalent of connecting to router (to which you refer)? My computer shows that it is connected to the internet? ( I regret that I am unsure what the term 'router' connotes.)

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