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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎12-06-2016 08:23 PM

HP Recommended
Product: Officejet 4630
Operating System: macOS 10.12 Sierra

Whenever I try to scan to my computer thi message pops up:

 

-[NsAlert runModel] may only be invoked from the main thread. Behavior on the other threads in undefined.

 

 

Please help thank you.

1 ACCEPTED SOLUTION

Accepted Solutions

‎12-07-2016 11:31 AM

HP Recommended

Hi! @BeGoNe, Thank you for joining the HP Forums!

 

I understand that you have issues scanning from your printer.

 

Don't worry I will try to help you out.

 

It looks to be a driver issue, please uninstall the printer driver from your MAC PC.

 

And install the latest version of full feature printer driver from this link.

 

Also, refer this article to troubleshoot scanning issues with the printer.

 

Let me know how it goes!

Have a wonderful day ahead! 🙂

A4Apollo
I am an HP Employee

View solution in original post

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4 REPLIES 4

‎12-07-2016 11:31 AM

HP Recommended

Hi! @BeGoNe, Thank you for joining the HP Forums!

 

I understand that you have issues scanning from your printer.

 

Don't worry I will try to help you out.

 

It looks to be a driver issue, please uninstall the printer driver from your MAC PC.

 

And install the latest version of full feature printer driver from this link.

 

Also, refer this article to troubleshoot scanning issues with the printer.

 

Let me know how it goes!

Have a wonderful day ahead! 🙂

A4Apollo
I am an HP Employee

Was this reply helpful? Yes No

‎12-08-2016 07:55 PM - edited ‎12-08-2016 07:56 PM

HP Recommended

I reinstalled the driver but I have the same problem.

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‎12-08-2016 07:58 PM

HP Recommended

I updated the software anf now it works.

 

 

Thank you. 🙂

Was this reply helpful? Yes No

‎12-09-2016 06:42 AM

HP Recommended

Hi @BeGoNe! You're welcome and thanks for the reply,

I am glad to hear that your issue got resolved.

If you have any queries in future related to any HP products, you can always reach out to us.

We will try our best to help you out.

 

Take care,            

Have a great day! 

A4Apollo
I am an HP Employee

Was this reply helpful? Yes No
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