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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎12-05-2025 02:43 PM

HP Recommended

I used to have desktop apps for my 9015e printer/scanner that enabled me to manage scanning from my desktop. Those apps have disappeared. I have the HP Smart app installed, but I get an error message when I attempt to open it.  NOTE, I AM able to print from apps (like Adobe, Word), and I can create a scan from the app on my cellphone (which of course does not save the scan to my desktop).  I just need to get the apps back on my desktop so that I can put a document in the feeder and scan and save to my desktop.

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3 REPLIES 3

‎12-05-2025 06:12 PM

HP Recommended

Hello @DaveDon , 

 

Please, try the procedures below:

 

https://support.hp.com/us-en/document/ish_4995448-4995651-16

 

Best regards

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‎12-08-2025 02:17 PM

HP Recommended

The problem is that when I attempt to open the HP Smart app, I get the message "We're sorry, something went wrong. We couldn't load HP Smart right now, etc."  I have tried rebooting, redownloading, etc.  Nothing works.

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‎12-10-2025 10:46 AM

HP Recommended

Hello @DaveDon 

 

Install at Hp Easy Start

 

HP OfficeJet 8015 All-in-One Printer Software and Driver Details

 

Best regards

Welcome to the Community, I am a volunteer and private messages will not be answered.
If the answer was helpful and/or you would like to say "thanks", Click on the button“Yes” Did I help solve the problem? Don't forget click “Accept as a solution” , If anyone has the same question, this solution might be helpful.
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