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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎08-30-2022 12:45 PM

HP Recommended
Product: LaserJet Pro MFP M428fdn
Operating System: Microsoft Windows Server 2019

I need a TWAIN scan driver for a Server 2019 Remote Desktop Server.

The office has moved to thin clients connecting via RDP to a 2019 RDS server. I have found and installed PRINT drivers for the M428fdn devices on the network, but have not been able to locate a TWAIN driver that will install on Server 2019.

Specifically, the users need to be able to scan directly into Adobe Acrobat Pro in the Remote Desktop environment and the WIA drivers simply do not provide enough options for the work they need to accomplish.

The RDS server, MFP428 devices, and thin clients are all on the same local subnet.

I am trying to avoid having to purchase a third-party solution if possible.

 

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