Need help asap, I can't print on my HP Smart Tank 580

[Ain-1900]

I have done the installation but I still can't print and I have to submit a document in 2 hours. Please help.

[Rachel571]

Hi @Ain-1900,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If you're having trouble printing on your HP Smart Tank 580 and need to submit a document urgently, here are some steps you can take to troubleshoot the issue quickly:

1. Check Printer Status:

• Ensure that your HP Smart Tank 580 is turned on and that there are no error messages or warning lights on the printer's control panel.

2. Check Ink Levels:

• Verify that all ink tanks have sufficient ink levels. Low ink levels can prevent printing.
• If any ink tanks are low or empty, replace them with new ink bottles.

3. Check Paper Tray:

• Make sure that the paper tray is loaded with the correct type and size of paper.
• Check for any paper jams or obstructions in the paper path.

4. Restart Printer and Computer:

• Turn off your printer and unplug it from the power source.
• Restart your computer.
• Plug the printer back in and turn it on.

5. Check Printer Connection:

• Ensure that the printer is properly connected to your computer or network.
• If using a USB connection, try a different USB port on your computer.
• If using a wireless connection, ensure that the printer is connected to the correct Wi-Fi network and that the signal is strong.

6. Update Printer Drivers:

• Make sure that you have the latest printer drivers installed on your computer.
• Visit the HP support website, enter your printer model, and download/install the latest drivers.

7. Print a Test Page:

• Print a test page from your computer to check if the printer is functioning correctly.
• If the test page prints successfully, the issue may be with the document or application you're trying to print from.

8. Try Printing from Another Device:

• If possible, try printing the document from another device, such as a smartphone or tablet, to see if the issue is specific to your computer.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support