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‎12-05-2022 12:02 AM

HP Recommended
Product: HP Officejet 5255
Operating System: Microsoft Windows 11

How can I get the software disc for my 5255 printer. When I got a new computer, which runs Windows 11, I no longer have a desktop icon for the scan feature of my printer. The Geek Squad set me up with a desktop icon, but it's not as versatile as the one I used to have . What I have now does not offer "save as PDF" .I can only save a scan as a JPEG, PNG, TIFF or a Bitmap. Also choosing a location to save to is rather cumbersome.

Category:
1 REPLY 1

‎12-05-2022 09:41 AM

HP Recommended

@Bucolic 

 

Welcome to the HP Community Forum.

 

 

No CD.

Printer is supported in Windows 11.

Download, save, and install the Full Feature Software / full driver printer software.

 

 

For your printer

Full Feature Software / full driver - Web Pack Installation Package - Information and Download

HP OfficeJet 5200 All-in-One Print and Scan Driver and Accessories 

 

After the software is installed, Restart the computer and log in.

 

When the Full Feature Software is installed, at least two shortcuts are added to the Desktop.

Example - Full Feature Software - Windows - Installed

Programs_and_Features_Printer_Desktop_Icons_9Programs_and_Features_Printer_Desktop_Icons_9

 

 

References / Resources / Examples

 

Example - Windows - Parts to the Printer Software

Parts_to_Printer_Software_6Parts_to_Printer_Software_6

 

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Basic Instructions - Install the Full Feature Software / Full Driver printer software

 

Preparation

 

  • If the printer software is still / already installed, Uninstall the printer software  from Control Panel > icon view > Programs and Features > Restart the computer and log in – Reference Uninstall HP printer software and drivers

 

  • >>> After the printer software is uninstalled, check that the printer is not still lurking in Control Panel > icon view Devices and Printers.  If the printer is listed, Right-Click on the printer and "Remove" > Restart the computer and sign in.

Continuing

  • If using VPN, shut it off to install software.  NOTE >> If you don’t know what this is, you are not using a VPN – ignore this part.

 

  • Reminder:  When using USB cable between printer and computer, disconnect the USB cable before installing software.  Later... You will Connect the cable when instructed (near the end of the installation procedure).

 

Installation

 

  • Download and Save the Full Feature Software Web Pack installation package or the Easy Start Software
  • Open File Explorer
  • Navigate to the folder in which you saved the installation file  (likely Downloads)
  • Right-Click on the installation package and “Run as Administrator”
  • If using a USB printer cable to connect the printer to the computer, connect the cable when instructed to do so, near the end of the installation procedure
  • After the software is installed, Restart the computer and log in

 

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HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

HP OfficeJet 5255 All-in-One Printer 

 

Thank you for participating in the HP Community:

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

 

 

Dragon-Fur

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