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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎10-03-2024 08:38 AM

HP Recommended
Product: HP LaserJet Pro MFP M428fdw
Operating System: Microsoft Windows 10 (64-bit)

My MFP M428 FDW printer is showing a streak on documents loaded via the automatic document feeder. I know I need to clean the ADF rollers, but I cannot open the cover where those rollers are placed. An HP video for this printer shows a button to press to open the cover, but there is no such button on my printer. Any thoughts on how I can get this cover open to access and clean the rollers?

Category:
1 REPLY 1

‎10-24-2024 12:29 AM

HP Recommended

Streaks are not caused by dirty rollers, they are caused by debris on the scanner glass. Use caution when cleaning as the slit glass for adf scanning has a plastic cover that can easily be scratched. Do not remove the plastic as the feeder does not function without it.

 

Cleaning scanner glass: https://www.youtube.com/watch?v=IydC_it4Giw

 

 

Roller cleaning video here https://www.youtube.com/watch?v=4BuZAvRBkK4

 

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Cleaning the Pickup Rollers and Separation Pad in the Document Feeder | HP Printers | HP
Cleaning the Pickup Rollers and Separation Pad in the Document Feeder | HP Printers | HP
youtube.com/watch?v=4BuZAvRBkK4
Learn how to clean the pickup rollers and separation pad in the document feeder on HP Enterprise and LaserJet Pro Multifunction printers. More support options for your HP device are available at http://hp.com/support. Steps for cleaning the pickup rollers and separation pad in the document feeder
Clean the Scanner Glass | HP LaserJet Pro M304-M305, M404-M405, MFP M329, M428-M429 Printers | HP
Clean the Scanner Glass | HP LaserJet Pro M304-M305, M404-M405, MFP M329, M428-M429 Printers | HP
youtube.com/watch?v=IydC_it4Giw
No audio. Learn how to clean the scanner glass for HP LaserJet Pro M304-M305, M404-M405, MFP M329, M428-M429 printers. More support options for your HP device are available at http://hp.com/support. Caution: Improperly installing or replacing parts could damage your HP device or void your ...
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