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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎11-14-2017 05:28 AM

HP Recommended
Product: scanjet4850
Operating System: Mac OS X 10.11 El Capitan

Good Morning!~

I am having a tough time trying to find an update for my scanner with the above OS.  Any ideas? 

 

Thanks!  Rob

 

 

This is the message I receive now:

 

Check with the developer to make sure HP Scan works with this version of OS X. You may need to reinstall the application. Be sure to install any available updates for the application and OS X.

1 ACCEPTED SOLUTION

Accepted Solutions

‎11-14-2017 11:37 AM

HP Recommended

Hi,

The scanner is supported with OS X 10.8 or earlier versions, I afraid it is incomaptible with any later OS X version

 

You may try the 3rd party VueScan application, this will likely work on later OS X versions too with the HP Software installed:

https://www.hamrick.com/vuescan/hp_scanjet_4850.html#technical-information

 

Hope that helps,

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

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2 REPLIES 2

‎11-14-2017 11:37 AM

HP Recommended

Hi,

The scanner is supported with OS X 10.8 or earlier versions, I afraid it is incomaptible with any later OS X version

 

You may try the 3rd party VueScan application, this will likely work on later OS X versions too with the HP Software installed:

https://www.hamrick.com/vuescan/hp_scanjet_4850.html#technical-information

 

Hope that helps,

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎11-14-2017 03:00 PM

HP Recommended

Its a shame with all this new technology that HP doesn't keep up with it.

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