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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Printers
- Scanning, Faxing, and Copying
- Network folder setup

Create an account on the HP Community to personalize your profile and ask a question
03-24-2021 12:57 PM
For some reason I can no longer scan a document to a network folder. It has been a while since I've used this feature. As far as I can tell nothing has changed since the last time I did a network scan. Here is what I know so far:
- The printer and the computer are on the same network and I can ping the printer from my computer
- If I go to the "Devices and Printers" I can see a Fax printer and the printer I normally print to
- The My Scan folder is in OneDrive
- If I go to the Windows Fax and Scan application I'm able to scan a document however when I try to save it in My Scans it ends up in he root of OneDrive, a folder that is not shared
- I've deleted and reinstalled the printer software and I've rebooted both as well as pulled the plug on the printer