cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
retiredit1
New member
2 1 0 0
Message 1 of 2
59
Flag Post

Network folder setup

HP Recommended
Officejet Pro 8600 N911g
Microsoft Windows 10 (64-bit)

For some reason I can no longer scan a document to a network folder. It has been a while since I've used this feature. As far as I can tell nothing has changed since the last time I did a network scan. Here is what I know so far:

- The printer and the computer are on the same network and I can ping the printer from my computer

- If I go to the "Devices and Printers" I can see a Fax printer and the printer I normally print to

- The My Scan folder is in OneDrive

- If I go to the Windows Fax and Scan application I'm able to scan a document however when I try to save it in My Scans it ends up in he root of OneDrive, a folder that is not shared

- I've deleted and reinstalled the printer software and I've rebooted both as well as pulled the plug on the printer

1 REPLY 1
retiredit1
Author
New member
2 1 0 0
Message 2 of 2
Flag Post
HP Recommended

One thing I forgot to mention is that  I ran the Print and Scan doctor and it comes up with the following error, followed all the advice and it still fails at this point

HP Scan Dcotor issue.JPG

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation