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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎08-04-2020 03:33 PM

HP Recommended
Product: Envy 4500 All-In-One
Operating System: Microsoft Windows 10 (64-bit)

I had to get a new computer.  I installed my printer, but now it will not scan to the folder I want and it does not scan individual photos (when you put several on the bed) like it did before.  I can't seem to find where I can change the scanning preferences. 

1 REPLY 1

‎08-07-2020 08:46 AM

HP Recommended

@Peggy55, Welcome to the HP Support Community!

 

Which application are you using to scan?

 

Use the HP Scan Extended app to scan and check if that helps.

Click here to download the app. 

Once it's downloaded and installed, go to Start > All Programs > HP > HP Scan Extended > Run "HP Scan Extended"

 

If the above did not help, make sure full-feature printer driver is installed on the PC

Click here to download the HP Full-featured driver.

Once downloaded, make sure to run the file to start the installation and follow the on-screen instructions.

 

Now, refer to this document to know how to scan and make changes to the settings.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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