New HP Envy 5020 Scanner not working

[KenWeb]

New HP Envy 5020 AIO printer will not scan .        Messages " Scan Unsuccessful" &" An OCR application is not installed on the computer."      Printer and Copier are working OK.      Please Help

[KrazyToad · Accepted solution]

@KenWeb

Welcome to HP Community

I suggest you uninstall the printer driver from root level and download the full feature software and the Firmware

1.) In Windows, search for and open Programs and features 
2.) Select your HP Printer 
3.) Select Uninstall 
4.) In Windows, search for and open Devices and printers 
5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 
6.) Open up the run command with the “Windows key + R” key combo.
7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 
8.) Click on the “Drivers” tab 
9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 
10.) Select Ok 
11.) Select Apply and Ok on the Print Server Properties windows 
12.) Close Devices and Printers
13.) Restart the computer and download the Full Feature Software and the Firmware from Here and follow the onscreen Instructions

Keep me posted how it goes 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[KenWeb]

WOW,  Followed each step of your instructions and reloaded the full feature software and everything worked fine.

Thank you very much for your great help. I am now printing , copying and SCANNING .

Best Regards   KenWeb

[Riddle_Decipher]

@KenWeb Thank you for the update,

I appreciate your time and efforts, 

I'm glad we could contribute to identifying and leading you towards the solution.

Thanks for honoring us by accepting our post as the solution, as it helps the community grow.

You can always click the "Thumbs Up" button to give me a Kudos,

Take care and have an awesome week ahead.

[vaugllo]

Glad it worked but get ready for a bumpy road as the worst printer I have ever purchased - drops scanning function or wifi and just plain unreliable in essence. Shame but I guess I only have myself to blame as buy cheap buy twice. Currently mine says connected to wifi / ready / shows print levels and prints (miracle) but scanning just gives me the blue wheel of doom and states not available.