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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎05-17-2024 08:54 AM

HP Recommended
Product: HP Photosmart 6520 e-All-in-One Printer
Operating System: Microsoft Windows 11

I have a new HP 6520 that won't scan or print and makes a grinding noise when starting

 

Category:
1 REPLY 1

‎05-20-2024 06:44 AM

HP Recommended

Hi @JimS46737,

 

Welcome to HP Support Community.

 

Thank you for posting your query, I will be glad to help you.

 

It sounds like there might be an issue with the printer's hardware or setup. Here are a few steps you can take to troubleshoot the problem.

 

  • Check Connections: Ensure that all cables connecting the printer to your computer or network are securely plugged in.
  • Restart Printer: Sometimes a simple restart can resolve temporary glitches. Turn off the printer, wait for a few minutes, and then turn it back on.
  • Check for Paper Jams: Open the printer cover and check for any paper jams or obstructions that might be causing the grinding noise.
  • Update Drivers: Make sure you have the latest drivers installed for your printer. You can usually download these from the HP website.
  • Reset Printer: Try resetting the printer to its factory settings. This can often resolve various issues. Refer to your printer's manual for instructions on how to do this.
  • Clean Printer Rollers: Dust and debris can sometimes cause problems with printing or scanning. Use a soft, lint-free cloth to gently clean the rollers inside the printer.

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4

HP Support 

Raj_05
HP Support Community Moderator
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