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Welcome to the HP Community --
@teunavandijk wrote:The HP Smart App was (unfortunately) renovated and the result is a disaster. If I want direct access to print or scan a document I now need to go through slow and useless images and steps and constantly have to install the same printer again and again, because when it "sleeps" the computer requires to re-install it. Also, during this process ñone has to go through a list of my old and new HP devices from which I need to choose the current printer. In sum: what is needed is that the new HP Smart app gives direct access to the installed printer, wakes it up and show the options, such as print or scan etc. The previous version of HP Smart was much better in that respect.
By the time any of us saw the new HP App, the decisions were already made about its configuration and services.
I've included some how-to and what-if information about HP App later in this message.
-- What to do? --
Not sure what is best; there are perhaps ways to work around the limitations you've discovered.
One of the main choices you have -- and if not done:
Install the full driver printer software.
and / or
Install the HP Universal Scan software.
Consider:
Windows Scan for simple, straightforward scan jobs.
Details / Examples
=========================
Printer Software - Full Driver
Reinstall the full driver printer software
-- Note --
If you do not want / need the added information, Scroll down to Web Pack Installation
Check / Apply Windows Updates
- Check / Install any pending Windows Updates
- If any updates are applied in Windows Updates, Restart your computer and log in
Next,
Uninstall existing printer software
- Uninstall existing full driver printer software from Programs and Features.
- If your printer software includes a separate "help" in Programs and Features, uninstall that, too.
- Restart the computer and log in.
Reference Web Page -- Software & Drivers
Software and Drivers for HP OfficeJet Pro 7720 Wide Format All-in-One Printer series
Set the Operating System to Windows / Windows 11
↓ Hints ↓
When available ...
The Offline Use Only, Print and Scan Driver, or similarly named installation web packs can be used in either a network‑connected or USB‑connected environment.
The name of the installation file depends on the printer model and the type of packaging.
This method includes the printer software in the installation package; hence the much larger file size.
You need not answer questions about which driver or type of printer software to select and install.
Using USB?
Be sure to unplug the USB cable between the printer and the computer before loading the software.
Re-connect the USB cable when instructed to do so, generally near the end of the successful installation of the printer software.
Full Driver -- Web Pack Installation -- Information, Instructions, and Download
HP OfficeJet Pro 7720 Wide Format All-in-One Print and Scan Driver and Accessories
-- At this writing --
Type: Driver
Version: 63.8.6459
Operating system: Microsoft Windows 11
Release date: Jul 2, 2026
↓ Download / Save / Install ↓
File name: Full_Webpack-63.8.6459-SJ0001_Full_Webpack.exe (436.2 MB)
After the software is installed, Restart the computer and log in
Next,
Optional -- Can be installed stand-alone
HP Universal Scan - Full Feature Software and Driver
-- What else? --
Cannot use the HP App for any reason?
Windows Scan is an excellent standard alternative for PDF / Image scanning in Windows.
In Windows,
Open
Start
Search for Windows Scan
Open the Scan app
OR
Get the scan application from the Microsoft Store:
Next,
Neither the older HP Smart application nor its replacement app, HP, are suitable for a USB-only setup.
Should it work at all, many of the features of the app will be missing or curtailed.
==== ==== ==== ==== ==== ====
HP App >>> Download / Install - How-to, FAQ, Troubleshooting
HP -- the company -- has named the new application for your HP computer and HP Printer → HP
<< Important -- 2026 >>
- HP has replaced the HP Smart application with the HP App on all supported platforms.
- The HP App is available at the App Store for your supported device (computer, tablet, phone).
- HP appears to be an indirect replacement for the HP Support Assistant application.
- HP is a sort of app-wrapper and includes both your HP computer and any HP Printers that have been detected or added to the HP App.
- HP Smart -- the application for used for scan, print, shortcuts, and mobile fax, is now parked inside of the HP App Printer section.
<< ------------------ >>
It makes more sense when you see it.
Scroll down in this message to section -- Watch – HP App – Introduction --
HP App for Windows is available at the Microsoft Store
-- Important –
All HP applications should be sourced from HP (the company).
What? Fakes have been discovered on at least one App Store –
Check that the application you are installing is sourced from “HP Inc.”
------------------------
Start
Read the FAQs
For example:
What are the HP app requirements?
And / or
Why do I need to sign in or create an account to use the HP app?
And / or
Why can't I connect my wireless printer or print over the network?
>>> Terms of Use >>> HP App - Terms of Service
-- Reminders -- Initial Connection --
- Your device (computer, tablet, phone) and printer must be connected to the same network.
- On the mobile device, Location Services and Bluetooth should both be switched ON
- In Windows, switch ON Network Discovery and File Sharing in your private profile
- If using, switch OFF your VPN
-- Details / Videos –
HP Support Official Channel – HP Support Video Gallery
-- Watch – HP App – Introduction --
HP Support Videos – HP App - What happened to HP Smart? | Use the new HP app
10 chapters
Expand the area that describes the application – read the first sentences and click “More”
Samples
Print, Scan, Fax, Save – Minute 1:15
Account Information and Print Dashboard – Minute 1:30
Get Help – Minute 2:02
Select “Use AI Search” – Minute 2:08
EWS (Embedded Web Server) – Minute 2:21 > Printer Settings > View all > Advanced (opens EWS)
Reminders
- If asked enter the printer’s PIN number – The default PIN might be located on the back or inside the printer (ink access area).
And
- “Advanced” / EWS can also be opened using your Browser: Open your Browser > Type / enter the Printer IP address into URL / Address bar
And
Set up an HP printer over a wireless network with the HP app | HP Support
And
HP Support Videos – HP App - Scan using the HP App | HP printers | HP Support
-- Missing Features or Scan – Fixes --
HP Support Videos – HP App - Fix unavailable features in the HP app | HP printers | HP Support
-- Example -- HP App - Mobile - Menus and Options --
Example -- HP App -- Windows - Scan - Document - Save
===================================
Message Content References
-- Take advantage of the extensive HP Video collection --
↓↓↓↓↓↓↓
Technology Tips - Video Gallery from our HP Expert greenturtle
Technology Tips– YouTube Video Help for Printers
HP Support Official Channel – HP Support Video Gallery
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References / Resources
HP Printer Home Page - References and Resources
Learn about your Printer - Solve Problems
“Things that are your printer”
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair
Open
Enter the device type and model name of your HP product
OR
HP OfficeJet Pro 7720 Wide Format All-in-One Printer series
Thank you for participating in the HP Community --
Real people who own, use, and support HP devices.
Click Yes to say Thank You !
Answered / Helpful to resolve , Click Post "Accept as Solution"
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-- Edits / Updates --
Add example "Remove Printer"
You are welcome.
I might not understand what you are asking.
and
I doubt I can do better than your favorite AI -- I do not always depend on AI for answers but I am aware that the one you using is quite smart (pun not intended) if you ask it the right questions using the right terminology.
If you uninstalled the application named HP Smart, then -- yes, depending on where on the planet you are located, HP Smart is no longer available in the Microsoft Store and cannot be reinstalled.
HP, the company, had a clever idea to name their new application HP. The plain name seems to make little sense though there is certainly a case for simplicity AND it is more difficult for thieves and scammers to name their own fake applications with cute names meant to confuse customers.
If you have installed the application named HP, then as described in the video -- HP (the application)is essentially a wrapper that can support your HP computer plus any HP printers it detects or that you add with "Add printer".
Printers that are added to HP with Add Printer or printers that are detected by the application might indeed be called My Printer, Printer 1, Printer 2, and similar. If the odd "My Printer / Printer #" naming convention is used, the printer's model name should still be listed under the "My Printer" title.
I do not know of any circumstance where a printer added to the HP application would be named / called Copy #.
HP (the application) does have a preference for a clear path to the printer(s) you want to add.
"Clear path" generally means your network should be reliable and -- if possible -- configured with a separate assigned IP address for each device on that network.
-- Remove Printer from the Application --
Example -- HP App - Windows - Menu / Options
Complete Steps 1 through 3 to open the app and select your printer
Next,
Step 4 -- Printer Menu
Scroll down in the Printer menu to the last entry
Step 11 → Remove Printer
-----------------------------------------------
Where does "Copy 1" come from?
No idea.
Years ago, there was an odd patch to one of the old full driver scan programs that would install and name a "fixed" version of the scan software as "Copy 1 - Do not Delete" (or similar, it's been a minute since I've seen this).
The name of the patch and the "do not delete" used in the name did seem to confuse people -- the whole thing was dropped years ago.
If you have unwanted printers outside of the applications -- for example, printers listed in Settings or your Control Panel, these can be removed.
Next...
If the following does not make sense -- Ignore it --
Printers that the HP application detects might not actually be usable in their current state. That is, the printer might have been detected and added to the application but it is not actually fully available. It might, for example, have connection issues (not fully on the network), the printer might have ink issues that are causing it to fail its self-checks -- the printer might be stuck in some kind of error state. Problems of this type must be cleared before the printer can be fully added to HP (the application) and be used. It's a sort of "half-way-there" situation. The printer exists and HP can detect the printer -- but there is something wrong with the printer or its connection to the network that HP (the application) cannot decipher.
==============================
I am sorry I could not help.
As a staunch fan of both printers and ChatGPT, can you help @teunavandijk ?
Thanks for any clarification and help!
Thank you for participating in the HP Community --
Real people who own, use, and support HP devices.
Click Yes to say Thank You !
Answered / Helpful to resolve , Click Post "Accept as Solution"
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