New app not allowing scanning from document scanner

[ajs9]

The new app will not allow to scan multiple documents from the document feeder?

[Treeko]

Hi @ajs9 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

I see that you are facing scanning issues.

Kindly refer to the steps on this link and let me know if that fixes the issue.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a good day.

Treeko

HP Support

[ajs9]

That did not help, the scanner app was recently updated it the ability to scan from the document feeder was taken away for some reason, which makes the app useless to me. I will either have to buy a new scanner from a different company or search for a 3rd party app that will allow it

[Treeko]

Hi @ajs9 

I've sent you a private message with the instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link

I hope this helps.

Take care and have a good day.

Treeko

HP Support