New app upgrade

[Barney0177]

Hi since thee app upgrade I now can’t seem to scan from the bed or feeder. Only giving me phone options 

[Dragon-Fur]

@Barney0177 

Welcome to the HP Community --

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@Barney0177 wrote:

Hi since thee app upgrade I now can’t seem to scan from the bed or feeder. Only giving me phone options 

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The following videos are meant to help navigate using the HP App.

-- Note --

Unless the videos are / have been replaced, they are not specifically directed to using the HP App in Windows.  I've added an example of using the app Reset available in Windows.

-- Watch – HP App – Introduction --

 HP Support Videos – HP App - What happened to HP Smart? | Use the new HP app 

 10 chapters

 Expand the area that describes the application – read the first sentences and click “More”

 Samples

 Print, Scan, Fax, Save – Minute 1:15

 Account Information and Print Dashboard – Minute 1:30

 Get Help – Minute 2:02

 Select “Use AI Search” – Minute 2:08

 EWS (Embedded Web Server) – Minute 2:21 > Printer Settings > View all > Advanced (opens EWS)

 Reminders

• If asked enter the printer’s PIN number – The default PIN might be located on the back or inside the printer (ink access area).

 And

• “Advanced” / EWS can also be opened using your Browser:   Open your Browser > Type / enter the Printer IP address into URL / Address bar

And

 HP Support Videos – HP App - Scan using the HP App | HP printers | HP Support

And

 HP Support Videos – HP App - Fix unavailable features in the HP app | HP printers | HP Support

⇶  HP Support Videos – HP App - Fix a “Scanning Unavailable” error in the HP app | HP printers | HP Sup...

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-- HP App – Reset -- Windows --

NOTES – Skipping Steps

• If you skip one or more steps and nothing works, consider going back and adding any missed checkpoints.
• Ignore anything not relevant, unwanted, disliked.

Start

===================================

Windows - High Contrast / Dark Mode

• If you are running High Contrast or “Dark Mode” and one or more apps will not open at all, try switching to None (for contrast) or “Light” for mode. 
• After the application opens, set up the printer –
• Later, if you wish to do so, try setting the mode back to your preferred setting.

References - Windows 11

Settings > Personalization > Colors > Choose your mode = Light

Scroll down

Related settings

Select Contrast Themes > None

===================================

Windows – Updates

 Check / Run Windows Updates > Install any pending updates.

If any updates are installed, consider Restarting the computer.

===================================

Open and Check HP App

Discontinue steps when everything is working.

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Remove HP App / HP Smart from Startup

Open the Task Manager

Press Ctrl + Shift + Esc

OR

Right-Click Windows Start > Task Manager

Select Startup apps

If HP Smart / HP App is in the list, remove or Disable

=================================== 

Clear Background Processes

• Open Task Manager
• Check process list for “HP”
• If the app is found but not responsive, Right-Click on the named process and “End task” (wording varies)

=================================== 

Sign out and sign in

• Open the HP App
• Sign out of the application
• Exit out of the application – Wait a few seconds...
• Reopen and sign in.

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Restart Everything

Restart computer, printer, and the router that controls your network.

Can’t stand it?  Consider:  Restart computer(s) and printer.

===================================

Open and Check HP App

Discontinue steps when everything is working.

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Windows - Reset HP Application

The Reset action removes the app data without uninstalling the application.

Settings > Apps > Installed Apps

Search / Find / select HP (app) in the installed apps list

Open Advanced options > Reset the app

Restart the computer and log in

Open HP App > Sign in > Add your printer(s)

-- What if? –

If the app Reset does not work by itself,

then

Uninstall the HP App and start over.

Restart the computer and log in

“Get” a new copy of HP App:

 Microsoft Store or 123.hp.com - Printer setup from the HP® Official site

Open HP App > Sign in > Add Printer(s)

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Message Content References

-- Take advantage of the extensive HP Video collection --

                                            ↓↓↓↓↓↓↓

Technology Tips - Video Gallery from our HP Expert greenturtle

 Technology Tips– YouTube Video Help for Printers

 HP Support Official Channel – HP Support Video Gallery

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

HP DeskJet 4120e All-in-One Printer