New hp 9018e can scan from computer but not from printer

[SpenderNui]

New hp 9018e can scan from computer but not from printer to computer

[Raj_05]

Hi @SpenderNui,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If your new HP 9018e printer can scan from your computer but not from the printer to the computer, there are a few troubleshooting steps you can take to resolve the issue. Here's a step-by-step guide.

Check the Connection:

• Ensure that your printer and computer are connected to the same network. Both the printer and computer should be on the same Wi-Fi network.
• Verify that the USB or Ethernet cable (if applicable) between the printer and the computer is securely connected.

Enable Scan to Computer Feature:

• Access your printer's control panel or touchscreen interface.
• Navigate to the Scan menu and look for the "Scan to Computer" or "Scan to PC" option.
• Make sure that this option is enabled. You may need to select your computer as the destination.

Install HP Software:

• Make sure you have the HP printer software installed on your computer. This software often includes drivers and utilities for scanning.
• If you haven't installed the HP software, visit the HP website, locate your printer model, and download the necessary software for your operating system.

Check Computer Firewall:

• Sometimes, a firewall on your computer can block communication with the printer. Check your computer's firewall settings and ensure that the HP scanning software is allowed to communicate through the firewall.

Restart Both Devices:

• Restart both your printer and computer. This can help refresh the connection and resolve temporary issues.

Update Printer Firmware:

• Ensure that your printer has the latest firmware installed. Visit the HP support website, search for your printer model, and download and install any available firmware updates.

Reconfigure Network Settings:

• In some cases, network issues may prevent scanning. Check your printer's network settings and make sure it's connected to the same network as your computer.

Verify Scanner Settings:

• On your computer, open the HP scanning software or the scanning app you use.
• Check the scanner settings and make sure it's set to scan from the correct device (your HP 9018e printer).
• Also, ensure the scan source is set to the appropriate input (e.g., flatbed or document feeder).

Test with Different Scanning Software:

• Try scanning from a different scanning application on your computer to see if the issue is specific to one software program.

I hope this helps. 
 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4
HP Support