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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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HP Recommended
HP Officejet Pro 9010
Microsoft Windows 10 (64-bit)

I just installed and setup my new hp officejet pro 9010, setup went smoothly.  However, when I tried to Scan to Web it says it's not setup in the settings, and that I need to talk to whoever set it up.  I don't recall being prompted in any way to turn this on or not, so seems like default is off.

 

How do I turn it back on?

 

Thanks,

Joel

3 REPLIES 3
HP Recommended

@poppajoelio 

 

Webscan – located in the Embedded Web Server (EWS) – No additional software

NOTE:  Webscan feature  is not available on Laser printers

If the printer is on the network,

If the EWS feature is available on your printer,

  • Open your favorite browser > type / enter Printer IP address into URL / Address bar
  • Tab Settings > Security > Administrator Settings > Enable >> Check box next to Webscan
  • Click Apply to save any changes

Next

  • Tab Scan > Webscan 
  • Set up Webscan the way you want it - for example, set the Source to ADF
  • Click Start Scan to scan your document / image using Webscan
  • After the scan is complete, Save the scan to your computer.

 

Examples

EWS_9025_Settings_Security_Administrator_3EWS_9025_Settings_Security_Administrator_3EWS_9025_Webscan_1EWS_9025_Webscan_1

 

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet Pro 9010 All-in-One Printer series 

 

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Our Community is comprised of volunteers - people who own and use HP devices.

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Question Resolved / Answered, Click "Accept as Solution" .

 

 

Dragon-Fur

HP Recommended

Hi Joes,

Indeed, within the Settings tab select Security Settings and then select Administrator Settings, there enable Web scan and apply the changes.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
HP Recommended

I too have tried to enable Webscan however when I go to the Scan tab it tells me that Webscan is enabled.  I have attempted to go into the admin settings, but have had no success. 

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