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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎02-21-2021 03:07 PM

HP Recommended
Product: HP Laser Jet Pro
Operating System: macOS 10.15 Catalina

I upgraded my internet speed and was sent a new cable modem. After replacing my old modem I am not able to “scan to computer” or e-mail. Wireless printing from Mac or iPhone works fine. This is and issue with my HP Deckjet and my new Hp LaserJet. Scan and e-mail worked perfectly before the modem change. Help!

2 REPLIES 2

‎02-21-2021 04:47 PM

HP Recommended

There are a lot of variables that you have not provided information for. If your printers has WIFI direct printing and that was what your Apple products were using, that would not change with a modem. However, if you are also connecting the printer with a wired connection or wireless connection to the modem, then you would likely need to enter the new SSID and Wireless Passphrase for the modem into the printers. Once you are sure that you have settings matched up so that all devices can see each other, the scan to email should just work but you may have to run the setup for the scan to folder.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎02-22-2021 02:54 AM

HP Recommended

The problem is I had no problems scanning with my previous Spectrum modem it’s only when I swapped modems did the scan to computer/e-mail stop working. The issue has to be with the modem..

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