No Computer Found on my HP Smart Tank 615 (Mac OS Ventura 13.0)

[_Dudoy]

Scan from Printer to Computer does not work. It says No Computer Found, I have enabled WebScan from HP Smart but it still says "No Computer Found" in my Printer. Please help. Thank you!

[Raj_05]

Hi @_Dudoy,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

Let us try these steps to resolve this issue:

Update the printer firmware

Click here to download and install the latest firmware from your MAC.

Click here to know different methods of updating printer firmware.

Also, check for any software updates on MAC

Click the Apple icon > About This Mac > Software Update and install any available update.

1.) On your Mac, click Finder, click Applications, click the Hewlett-Packard or HP folder, then double-click HP Utility. (If HP Utility is not available, download and install the printer essential software from here) 

2.) Under Scan Settings, click Scan to Computer, then make sure the Enable Scan to Computer check box is selected. 

3.) Try 'scan to the computer' from the printer.

Hope this helps! Keep me posted.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

^ Alden4
HP Support

[Raj_05]

Hi @_Dudoy,

Thank you for your response, 

I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

https://www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Alden4
HP Support