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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP ScanJet Pro 4500 fn1 Network Scanner

Hello.

 

I have scanner HP ScanJet Pro 4500 fn1 Network, which has no power issue. 

The scanner has 7 months warranty left.

Problem is we have 3 scanners all are replaced under warranty, but none of them match the original serial number.

When checking online all 3 of them shows warranty expired, but the original serial number has still 7 months warranty remaining (original serial number in box).

 

How can i find which scanner is replaced under this original scanner and how do i claim warranty now?

1 REPLY 1
HP Recommended

You need to ask that a person who replaced the scanner under warranty, he or she should have a record of replacement serial numbers, not user.




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