No Scan Options

[jchi1]

When I try to scan a document, I get an error message that says " No scan options. Refer to device documentation." How do I fix this problem? Thanks.

[Riddle_Decipher]

@jchi1

Thank you for joining HP Forums. 

I'll be glad to help you 🙂 

As I understand there's an error message - "No scan options" and you need assistance in fixing the same,

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution: 

Did you attempt restarting the computer and printer? (As it normally fixes the issue).

Have you performed the HP Print and Scan Doctor test?

While you respond to that, here is what I recommend:

Step 1: Restart the computer and printer

Restarting the computer and printer can resolve a missing scan settings error.

1. Turn off the printer.

2. Make sure the power cord connects directly to an electrical outlet and not through a surge protector or power strip.

3. Close all running programs on your computer then shut down the computer.

4. Turn on the printer.

5. Turn on the computer.

Try to scan. If these steps did not resolve the issue, continue to the next step.

Step 2: Add 'Scan to' shortcuts

Use HP Solution Center software to set scan options in the printer control panel menu.

1. Search Windows for HP Solution Center, then click HP Solution Center in the list of results.

   HP Solution Center opens.

2. Click Settings, click Scan Settings, then select Scan to...Setup.

3. In the Scan to...Setup window, select an available scan shortcut, then click Add to add the shortcut to the Front panellist (Scan to button) window.

4. Click Update the device to add the scan options to the printer control panel.

5. Set up other optional default scan job settings, such as scan shortcuts and preview options.

   • Prompt for settings at the time of scan: Choose a specific Scan Picture or Scan Document scan shortcut each time you scan with HP Solution Center (recommended).

   • Show preview scan: The HP software generates a preview of the scan. This lets you review the scan quality and make additional edits before the scan is complete (recommended).

   • Prompt for settings when scanning from the control panel: Get a prompt for any changes you want to make to the scan settings before completing the scan job (recommended).

   • Create a new custom scan shortcut: Review the default settings for a selected scan shortcut, change any basic settings as desired, then click Save Shortcut to name and save the shortcut.

Try to scan. If these steps did not resolve the issue, continue to the next step.

CLICK HERE FOR MORE STEPS AND INSTRUCTIONS.

Let me know how that pans out

I hope you have a good day ahead,

And Feel free to ask any other queries as  well,

Considering, this forum has some of the best people in the world available and ready to help.

{If this resolved your concern, Click on "Accept as Solution" & the Purple Thumbs up}.

[jchi1]

I did step 1 and it did not work so now I thought about doing step 2. But I get an error message when I click the HP Solution Center software which says my device installation is not complete. I need to figure out what's wrong with that before I proceed.  Thanks.

[Riddle_Decipher]

@jchi1

Thank you for replying with this detailed response 😉 

I appreciate your time and efforts,

That's probably because the HP Solution center is outdated,

Don't worry, Simply use HP scanning software or Windows apps to start and edit scan jobs directly from your computer.

Here's an article with the details to use alternate Softwares: Click here

Keep me posted,

If the information I've provided was helpful, 

Give us some reinforcement by clicking the solution and kudos buttons, 

That'll help us and others see that we've got the answers!

Good Luck.

[mmnovak]

HP4500printer/scanner...model G510g....scanner says no scan options

[kevin-t]

Hello,

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here.
To be more helpful with your post, you can add key information if you desire: 
1. Product Name and Number (please do not post Serial Number)
• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A
2. Operating System installed (if applicable)
• Example: Windows XP, Windows Vista 32-bit, Windows 7 64-bit
3. Error message (if any)
• Example: ""Low disk space"" error in Windows
4. Any changes made to your system before the issue occurred
• Examples: Upgrading your Operating System or installing a new software; or installing new hardware like a printer, modem, or router.
If you have any other questions about posting in the community, please feel free to send me a private message!

Thank you