No automatic sgnature from email after scanning

[Richard0224]

Hello,

I recently upgraded from the Office Jet Pro 8500 to the Office Jet Pro 8720.  The issue I have is when I scan to email, my signature for email is no longer attached automatically as previously in the 8500.  I have to manually click the signatrue each time I send an email upon scanning.

Any suggestions?  

[sandytechy20]

@Richard0224

Welcome to HP forums, I see that the scan to email does not attach signature automatically after upgrading the printer.

To fix this issue, set up the scan to email again with the signature.

Refer the steps mentioned under "How do I scan to email?" in this document to set it up:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[Richard0224]

Still a no go.  I have to manually input email signature with each attachement.  Ironically, I did notice on the 8500 I was able to set up default as Outlook mail, whereas on the 8720 I do not see option, as supposedly it would automatically identify email.

Attachement goes to email, yet without e-mail signature.

[sandytechy20]

@Richard0224

Thanks for the reply.

I appreciate your time and effort.

I understood the issue better now.

If you are using Outlook as an email client, then remove the signature in Outlook and set it up again.

Refer this link to set up the signature in your Outlook:- Click here

Let me know if that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[Richard0224]

Still a NO go.  I did as you advised with a computer restart upon deletion and re-entering signature.  No eamil signature when scanning to email.  I have to manually input from signature drop box.

Weird how the older printer/scanner and software had no issues, yet the new one does.  

[DavidSMP]

@Richard0224,

Thank you for your patience and efforts. It is great to have you back. As @sandytechy20 is out for the day, I am responding on his behalf. As everything has been tried, there is more to it than meets the eye.

I will send you a private message to assist you with the next course of action. Check your forum private message box in the upper right corner next to the bell icon. 

Thank you and have a blessed week ahead.