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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎05-09-2024 05:33 PM

HP Recommended
Product: HP OfficeJet Pro 8720 All-in-One Printer

Out of the blue, I can no longer scan documents on my printer. Here is the error- 

Update HP Smart . Your version of HP Smart is no longer supported. Visit the Microsoft Store to download the latest version.

I try to log in and get error message- (Error Code: OW_500_OWSID00001) States they are having connectivity issues. I log in to HP Smart and it tells me that I need to download a new version of HP smart I attempt to do that and get the 'retrieving from the Microsoft store' which never retrieves. Tried to go on HP website and I am unable to talk to a live agent. I guess since I have an older printer, I am not a valued customer. I need to buy a new printer to get someone to talk to me. Virtual agent was no help.

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‎05-09-2024 05:43 PM

HP Recommended

figured it out

View solution in original post

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‎05-09-2024 05:43 PM

HP Recommended

figured it out

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