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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎07-22-2020 09:39 AM

HP Recommended
Product: HP Officejet J6480 All-in-one
Operating System: macOS 10.15 Catalina

I've downloaded all software and drivers yet under HP Utilities don't see any scan options - I see fax and other options.  In settings>Printers and Scanners the printer is there, and I can print, but no Scan option.  On printer display it says "no scan options" yet I followed all instructions here and on HP Website.  Thanks.

1 person had the same question
2 REPLIES 2

‎07-22-2020 12:49 PM

HP Recommended

Hi,

Download and install below drivers, then restart your Mac:

https://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Applications/ASU/HPPrinterDrivers5.1.dm...

 

After the Mac restarts, check for any difference under Printers & Scanners.

 

If the same persists, remove the printer and re-add it, be sure to select your listed printer and your printer model within the Use drop-down menu.

 

If the same persists, also try scanning with HP Easy Scan and check if you may able to scan using the app:

https://apps.apple.com/us/app/hp-easy-scan/id967004861?mt=12

 

Shlomi



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‎07-22-2020 02:03 PM

HP Recommended

Works!  Thanks so much.

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