No "scan to email" option!?!

[TSpins]

I bought this printer because I needed a scanner with a feeder - an upgrade from my decade-old HP glass-top scanner. I noticed the only option on the printer screen was to scan a document to a computer - not to an email. It says there's a scan to email feature on this model, and even my 10-year-old HP allowed me to do it directly from the printer! So, after 2+ hours of unsuccessfully trying to set up the "scan to email" feature via the user guide and other troubleshooting recommendations I found online, I spent another 1.5 hours on the phone with HP support.

In the end, I was told I have to scan the document to the HP app on my computer, from which I can then send the files to my email. How convenient! Essentially, I always have to use my computer and the HP app to retrieve a scan. So, I'm thinking, I'm not sure if it truly is not an option, and this is the most antiquated scanner on Earth, or if the HP customer service rep I wasted hours with had no idea what he was talking about. Either way, I couldn't stay on the phone. I just looked up a video, and saw that this model is in fact supposed to have the scan to email feature directly on the unit, and the customer service rep just lied to me. I don't even have the patience to sit on the phone with another one at this point. I'm so disgusted. So I have a faulty printer/scanner, hours of wasted time with absolutely no resolution and what seems like no option but to return the thing at this point and hope Staples will accept it, since HP won't take responsibility for their own product and customers. 

[Betty0610]

@TSpins

Welcome to the HP Support Community.

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

Please do check your inbox on the forums page for the private message.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!