No scanner found

[Envelopeissue]

Printer works, but if I try to use the scanner it says ho scanner found.  I have a new apple air computer Sonoma 14.0.  tried downloading drivers for it, I get this updater does not contain updates for your device.   Please advise.  

BTW, there is a scam operation on the internet pretending to be a download site for HP.

[Gaya1239]

Hi @Envelopeissue ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you're encountering issues with your HP ENVY Inspire 7955e All-In-One Printer's scanner functionality on your new Apple Air computer. 

Here are some steps you can take to troubleshoot and resolve the problem:

• Check Connection: Ensure that your printer is properly connected to your computer and that all cables are securely plugged in.
• Update Software: Visit the official HP website to download and install the latest drivers and software specifically designed for your printer model and your macOS version. Sometimes, the drivers bundled with the printer might not be compatible with the latest operating systems. Software and Drivers for HP ENVY Inspire 7955e All-in-One Printer
• Reset Printing System: Sometimes resetting the printing system on your Mac can help resolve scanner issues. To do this, go to System Preferences > Printers & Scanners, right-click (or Control-click) on the printer list, and select "Reset printing system." You will need to re-add your printer afterward.
• Verify Scanner Settings: Make sure that the scanner is enabled on your printer and that it is properly configured. You can usually access scanner settings through the printer's control panel or its web interface.
• Check for Firmware Updates: Ensure that your printer's firmware is up to date. You can usually check for firmware updates through the printer's settings menu or the HP website.   Update the firmware on an HP printer

Refer to this document: HP ENVY Inspire 7955e All-in-One Printer

I hope this helps. 

Take care and have a good day.

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