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‎07-08-2022 03:31 PM

HP Recommended
Product: HP OfficeJet Pro 8720 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

Printer is unable to find computer despite wired connection. Computer can locate printer through printer interface, though this dialog now pops up to scan each page:

sunshi07_0-1657315563007.png

 

Category:
1 REPLY 1

‎07-11-2022 09:06 AM

HP Recommended

@sunshi07, Welcome to the HP Support Community! I’m here to help.

 

I see that the printer is not connected to the computer. Are you using an ethernet cable?

 

Kindly follow the steps mentioned in this document - HP Printer Setup(wired, ethernet)

 

Hope this helps! Let me know how it goes. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

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