Non-responsive touch screen on my HP Officejet Pro 6970

[HMA37]

Hello I have a HP OfficeJet Pro 6970 which is linked to my Apple Mac.  I have recently replaced the ink cartridges and have a  message on the touchscreen on the printer reminding me to recycle the old cartridges.  The touchscreen doesn't allow me to press OK so I can start scanning.  The printer function still works.

Hope can I start scanning?

The internet connection is 'wired'

Thank you for any guidance

[TEJ1602]

@HMA37, Welcome to HP Support Community!

I see that the printer screen is stuck with the message to recycle ink, let us try to isolate and resolve the issue-

Reset the printer-

1. Turn the printer on, if it is not already on.
2. Wait until the printer is idle and silent before you continue.
3. With the printer turned on, disconnect the power cord from the rear of the printer.
4. Unplug the power cord from the wall outlet.
5. Wait at least 60 seconds.
6. Plug the power cord back into the wall outlet.
7. Reconnect the power cord to the rear of the printer.
8. Turn on the printer, if it does not automatically turn on.
9. Wait until the printer is idle and silent before you proceed

Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

If the issue persists, the only option left is to perform a full reset and re-initialize the printer. 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

Hope this helps!

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!