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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎03-06-2019 08:54 PM

HP Recommended
Product: Scanjet 5470c
Operating System: Microsoft Windows 7 (64-bit)

Attempting to move Scanjet 5470c from old Win XP PC to Win 7 Pro PC running XP Mode but don’t have original Installation disc. Tried running existing “installation” file from XP system and installation appears to run but scanner is not recognized on XP Mode of Win 7. Not sure driver files are correct or properly installed for the XP Mode running on the Win 7 PC. Since the virtual machine does not recognize the scanner, connecting it vis USB also fails. Any help/advice greatly appreciated.

1 REPLY 1

‎03-06-2019 09:31 PM

HP Recommended

Hi,

Your scanner is not supported on Windows 7, such a device will not likely work with compatibility mode as the scanner driver is not intended for Widnows7:

https://support.hp.com/hr-en/document/c03403550

 

I am personally not aware of any possible workaround to use such a scanner on Windows 7.

 

Shlomi



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