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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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Locked

‎04-28-2023 10:31 AM - last edited on ‎04-28-2023 03:41 PM by Retired

HP Recommended
Product: HP ENVY 120 e-All-in-One Printer

I have several issues concerning using hp assistant to scan documents into my iPhone 12 Pro Max

 . 1. The app makes me login to continue using the app which doesn’t work that’s the first problem.

2. I can print but that’s not the only function I would like to use. Like using scanner to download documents into my phone directly. I used to be able to do that before.

3. Why should I have to login in order to use the app that’s ridiculous.

4. Just need new app that works even it my printer is out of warranty. Don’t you have to support your products for 5 years.

1 REPLY 1

‎05-01-2023 06:41 AM

HP Recommended

Hi @tonybwn34 

 

Welcome to the HP support community.
 

I understand that you are not able to scan using your iPhone, I am glad to assist you

 

please try these steps: Click Here

 

Try to uninstall and reinstall HP smart app.

 

Please perform these steps and Feel free to reply to your public post for any further assistance.


Thank you for being a Valuable Member of our HP Family.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.


-Regards, 

 

Raj2111
I am an HP Employee

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