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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎10-07-2026 09:40 AM

HP Recommended
Product: HP ENVY Photo 7855 All-in-One Printer

Trying to scan it says not communicating with printer using the HP Scan app. 

Category:
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1 REPLY 1

‎10-09-2026 07:31 AM

HP Recommended

Hi @leonm47,

 

Welcome to the HP Support Community!

 

I understand that the HP Scan displays a “Not communicating with printer” message when you try to scan. To help identify the cause, could you please confirm the following?

 

What is the exact model of your HP printer?

Is the printer connected through Wi-Fi, Ethernet, or USB?

Can you print documents successfully from the same computer?

Does the printer scan using the HP app or another scanning application, or does the error occur with every application?

Are you using Windows or macOS? If Windows, which version?

 

In the meantime, please try these basic checks:

Restart the printer and computer.

If connected through Wi-Fi, ensure the printer and computer are on the same network. If connected by USB, reconnect the cable and try another USB port if available.

If using Windows, open the HP app, select your printer, and run Diagnose & Fix if that option is available.

 

Please share the results and the details above so we can determine the appropriate next steps without repeating troubleshooting unnecessarily.

 

Best regards,
Kuroi_Kenshi

I'm an HP Employee.


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