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Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎04-03-2024 03:45 PM

HP Recommended
Operating System: Microsoft Windows 11

My Deskjet 2450 installed on a new computer with Smart App which I do not like to use. I have to hunt for my scanned documents.  I did manage to find a few but one seems to be lost.  Is there any way to return to the previous printer operation. It was so much simpler.  I have no way to access the prior operation method.  Please save my printer--and my sanity. And, by the way, I need simple, step by step directions if there are any.  Thank you for any assistance.

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-03-2024 04:22 PM

HP Recommended

@BJWN 

 

Welcome to the HP Community --

 

No DeskJet 2450 -- there is a DeskJet 2540 and it is still supported in Windows 11 with the full driver printer software.

 

 

Full Driver Printer Software

=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-

 

Details Page - Driver - For your Printer

>>> Full Feature Software - Web Pack Installation Package - Information - Download / Save / (then) Install <<<

HP Deskjet 2540 All-in-One Printer series Full Feature Software and Drivers 

 

This is really old software (version 32.x from 2015) -- there is little new about the way it installs compared to how you have done it in the past.

 

Once the software is installed, look for the installed software in

Control Panel > icon view > Programs and Features

and

AND (this is new)

Settings > Printers & scanners

Look for the printer software listed under the name of the printer

Click into the printer's menu to find the sorts of menus / settings you used to find in Devices and Printers.

If this is not comfortable, click into the printer > scroll down and select "More devices and printers settings" (the old Devices and Printers)

 

The following example is for a different software -- the basic menus selection / paths look similar ...

HP_Smart_Universal_Printing_Devices_and_Printers_2HP_Smart_Universal_Printing_Devices_and_Printers_2

 

What's the same?

HP Scan will be there (part of the full driver printer software).

 

Since the printer and the printer software are older, it is true that some things might not work the way you expect or want. 

 

When you are ready, consider investing in a new printer -- we (of course) recommend HP, but you can get whatever you like -- any new printer will likely better serve your printing needs in your new computer.

 

 

References / Resources

 

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

HP Deskjet 2540 All-in-One Printer series  

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

 

 

Dragon-Fur

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎04-03-2024 04:22 PM

HP Recommended

@BJWN 

 

Welcome to the HP Community --

 

No DeskJet 2450 -- there is a DeskJet 2540 and it is still supported in Windows 11 with the full driver printer software.

 

 

Full Driver Printer Software

=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-

 

Details Page - Driver - For your Printer

>>> Full Feature Software - Web Pack Installation Package - Information - Download / Save / (then) Install <<<

HP Deskjet 2540 All-in-One Printer series Full Feature Software and Drivers 

 

This is really old software (version 32.x from 2015) -- there is little new about the way it installs compared to how you have done it in the past.

 

Once the software is installed, look for the installed software in

Control Panel > icon view > Programs and Features

and

AND (this is new)

Settings > Printers & scanners

Look for the printer software listed under the name of the printer

Click into the printer's menu to find the sorts of menus / settings you used to find in Devices and Printers.

If this is not comfortable, click into the printer > scroll down and select "More devices and printers settings" (the old Devices and Printers)

 

The following example is for a different software -- the basic menus selection / paths look similar ...

HP_Smart_Universal_Printing_Devices_and_Printers_2HP_Smart_Universal_Printing_Devices_and_Printers_2

 

What's the same?

HP Scan will be there (part of the full driver printer software).

 

Since the printer and the printer software are older, it is true that some things might not work the way you expect or want. 

 

When you are ready, consider investing in a new printer -- we (of course) recommend HP, but you can get whatever you like -- any new printer will likely better serve your printing needs in your new computer.

 

 

References / Resources

 

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

HP Deskjet 2540 All-in-One Printer series  

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

 

 

Dragon-Fur

Was this reply helpful? Yes No

‎04-06-2024 05:24 AM

HP Recommended

I want to thank Dragon-Fur for giving me the answer to my inquiry.  It worked great and,  I'm  now able to use the old way of saving my scans. 

Was this reply helpful? Yes No

‎04-06-2024 08:13 AM

HP Recommended

@BJWN 

 

You are welcome.

Happy Printing!

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

Year of the Dragon 2024

 

 

Dragon-Fur

Was this reply helpful? Yes No
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