cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
moascarman
New member
2 1 0 0
Message 1 of 4
160
Flag Post

Solved!

OCR Scan Software for HP ENVY 4527

HP Recommended
ENVY 4527
Microsoft Windows 10 (64-bit)

Is there a reliable software upgrade to enable me to use OCR scanning with my HP Envy 4527?

3 REPLIES 3
TEJ1602
HP Support Agent
HP Support Agent
18,719 18,696 1,532 1,505
Message 2 of 4
Flag Post
HP Recommended

@moascarman, Welcome to HP Support Community!

 

The OCR software is installed by default when you install the HP software during printer setup.

 

I recommend you delete the driver and root level and retry, follow the steps below: 

  

1) In Windows, search for and open Programs and features 

2) Select your HP Printer 

3) Select Uninstall 

4) In Windows, search for and open Devices and printers 

5) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 

6) Open up the run command with the “Windows key + R” key combo. 

7) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe”

😎 Click on the “Drivers” tab 

9) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10) Select Ok 

11) Select Apply and Ok on the Print Server Properties windows 

12) Close Devices and Printers.

 

Use this link to download and install the new driver. Configure the printer and try printing.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

0 Kudos
moascarman
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

Thank you for the help on this. I have to say that in the meantime I took delivery of a new DELL PC and used HP Smart for HP ENVY 4520 series, which installed perfectly and offers all the functions you would expect. But this did not include the ability to scan using OCR.

 

So I am sorry, I have not yet tried your solution on my old PC, but I must say that as I have followed the instructions for a new PC and fresh installation, I have to conclude that there is actually no solution for me.  Do you agree?

 

I appreciate, though, your efforts and follow up!

0 Kudos
TEJ1602
HP Support Agent
HP Support Agent
18,719 18,696 1,532 1,505
Message 4 of 4
Flag Post
HP Recommended

@moascarman

 

If you do not see the option, your printer did not ship with HP OCR software. Purchase and install OCR software, such as OmniPage, FineReader, or Readiris.

 

I hope that answers your concern adequately. Let me know!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation