OCR does not work on HP 9010e

[ArthurC1]

A number of people have commented that the OCR feature  of HP9010 does not work. HP Have admitted that this is a Windows 11 problem - the OS software has not been adapted to the features of the 9010 OCR scanner. I would have thought that the  world's two largest (?) suppliers would have sorted this out by now!!??
Come on Microsoft and HP, get this sorted, PLEASE.

[A_Gayathri]

Hi @ArthurC1,

Welcome to the HP Support Community

I understand you are facing an issue with your OCR does not work on HP 9010e. Not to worry I will help you to get a resolution to resolve the issue.

Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle

Update the printer firmware 

• Click here to know different methods of updating printer firmware.

If the issue persists, then please follow the steps mentioned in this document:  HP printers - Scan as Editable Text (OCR) with HP Scan (Windows)

Software and drivers for HP OfficeJet Pro 9010e All-in-One Printer series Choose a different product series Detected operating system: Windows 11 Choose a different OS

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[ArthurC1]

Hi, Gaya1239,

I tried all that, but nothing changed. Instead, I have found a work-around by loading "ReadIris Pro 16" as a scanner which does provide editable text with a scan.

Thanks anyway, Cheers. ArthurC1

[A_Gayathri]

@ArthurC1,

That's great! Happy to hear that. If you need further assistance feel free to reach out to us. 

If the information I've provided was helpful, give us some reinforcement by clicking the Accept as Solution and Kudos, Thumbs Up buttons on the public post, that'll help us and others see that we've got the answers!

Have a great day ahead!