OCR not working on HP OfficeJet Pro 8020e

[FLRX]

OCR not working on HP Smart.

OCR not available on full feature install.

HP Universal Scan not able to find printer OR OfficeJet Pro 8020e not compatible with software.

When using HP Smart and choosing "document" I get the option to extract text in the bottom right corner (see picture), but it never recognizes text in any document.

When using the full driver/software install and start the program "HP OfficeJet Pro 8020 series-HP Scan" I don't have any option to scan with OCR.

I've tried installing HP Universaml scan but it doesn't find the printer whether I try to connect through wireless, LAN and router, or through USB.

One support person said that this was not possible through the basic software and that I should buy extra software to get a feature that was specifically mentioned as a feature of the HP OfficeJet Pro 8020e, and was the reason why I bought it.

Can this feature be fixed or enabled in some way?

[Irfan_06]

Hi @FLRX,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that there is an issue with the printer software that came with your printer and may need advance support.

The support here is limited and this issue might require one-on-one interaction to fix it.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support